Award Plaque FAQ
Q: How long will it take to make my custom award, acrylic award or award plaque order?
Awards2You is committed to providing our customers the most efficient and fastest service to get your custom award or award plaque in your hands quickly. Most items we offer are produced and shipped within 2-3 business days.
Delivery time and dates are estimates only. They can vary due to proof delay, receipt of poor quality logo, size of order, backorders, payment delays and shipping delays beyond our control. When we ship your awards you will receive email confirmation with shipping details. Proofs are emailed to customers within 1 business day of receipt of order. Production/Shipping will be 1-3 days upon final reply of proof from customer.
Q: How will my custom awards and award plaques be designed?
Our graphics department designs all awards. Each member of the department has graphics design experience and years of experience in the awards industry. We size, space, and center each award. Examples of our work can be found throughout our web site. If you have any special request please call or email us.
If you would like to reorder a past order from us follow these instructions. We retain logos and orders and will use these as templates for your new order. 1) Login in then review your order history; 2) Order product, indicate the old order number in the comment box; 3) email or enter only the new information in the engraving area.
Q: Are there engraving or logo charges for acrylic awards and award plaques, and can I get a proof?
Engraving and logo setup (one logo) are included in all our awards . If you request a proof one will be emailed to you at no cost. (Proofs can only be requested on your order form.) Proofs will increase your production time a minimum of one day. Proofs are sent by the next business day. If a customer does not reply after two tries we may produce the award(s) as is. Logos are not available for our signs/plates. Additional logos will be charged a setup fee. A signature is considered a logo. Any subsequent signatures will be charged a setup fee of $12.00. Signatures must be done in black ink. Set up for languages other than English may incur charges.
Q: How much text can I put on my award plaque or acrylic award?
In the text area of each award there is a suggested maximum number of lines of text that can be engraved. If you try to put too much engraving on the award it may be difficult to read. A line typically is 4-6 words. Non-plaque awards are less, 2-3 words per line. There are no additional charges for engraving.
Q: Do you ship outside the United States?
Yes we do, however if you want to ship outside the U.S. or Canada you must contact us first. Any duties are the responsibility of the customer.
Q: What are your shipping methods?
Various ship methods are available. For APO-FPO boxes there will be an additional $10 charge to your order. Alaska, Hawaii and Puerto Rico shipments will be adjusted. Our free shipping policy is based on prepaid orders for product shipped within the continental U.S.
Q: Will I be charged for redelivery of my order?
Charges will apply to orders requiring reshipment due to incorrect delivery information by the customer. If you provide an incorrect shipping address and our shipper corrects and delivers the package(s) you will be charged an additional $10.
Q: Do you accept purchase orders?
Using a credit card ensures you receive your order in the quickest amount of time. If you must pay with a purchase order we may be able to accommodate you. We accept purchase orders from national organizations, educational institutions, government agencies, and large corporations. Others may qualify but need to complete our credit application. Use our contact us form to request a purchase order account.
Q: Is Internet shopping safe?
Yes. We use state-of-the-art GeoTrustSSL encryption and identity verification, for the highest level of security.
GeoTrustSSL assures online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted or altered.
Q: What if I make a mistake on my custom award plaque or acrylic award order?
Engraving mistakes are checked for accuracy against customer supplied text and signed proofs. If we cause an error, we apologize and replace your items at our expense. Customer errors are replaced as quickly as possible and billed again with a courtesy discount. Expedited shipping methods are available at customers expense.
Q: Can I change my order after receiving confirmation?
All sales submitted online enter our system and are sometimes processed immediately. Therefore, any changes may be charged a fee for work done. Please confirm order quantities and engraving before placing orders. Cancelled orders may result in production time charges.
Q: If an item is damaged or defective, what's your policy?
We ask that you inspect your order upon arrival, if there is any damage note it with the carrier immediately. If you notice a defect notify us immediately. We will do everything possible to correct the situation to your satisfaction. Since our products are made to your specific requirements they cannot be returned except for the above reasons.
Q: What if I have more questions?
E-mail us through our contact form. This is our internal email. Please include an order number if known.