Award Plaque FAQ
Q: How long will it take to make my custom award, acrylic award or award plaque order?
Awards2You is committed to providing our customers the most efficient and fastest service to get your custom award or award plaque in your hands quickly. Most items we offer are produced and shipped within 2-3 business days after you approve your proof.
Delivery time and dates are estimates only. They can vary due to proof delay, receipt of poor quality logo, size of order, backorders, payment delays and shipping delays beyond our control. When we ship your awards you will receive email confirmation with shipping details. Proofs are emailed to customers within 1-2 business days of receipt of order. Production and shipping take 2-3 business days after your final proof approval.
Q: How will my custom awards and award plaques be designed?
Our graphics department designs all awards. Each member of the department has graphics design experience and years of experience in the awards industry. We size, space, and center each award. Examples of our work can be found throughout our web site. If you have any special request please call or email us.
Q: Re-Orders
If you would like to reorder a past order from us follow these instructions. We retain logos and orders and will use these as templates for your new order. 1) Login in then review your order history; 2) Order product, indicate the old order number in the comment box; 3) email or enter only the new information in the engraving area.
Q: Are there engraving or logo charges for acrylic awards and award plaques, and can I get a proof?
Engraving and logo setup (one logo) are included in all our awards . If you request a proof one will be emailed to you at no cost. (Proofs can only be requested on your order form.) Proofs will increase your production time a minimum of one day. Proofs are emailed within 1-2 business days. If a customer does not reply after two tries we may produce the award(s) as is. Logos are not available for our signs/plates. Additional logos will be charged a setup fee. A signature is considered a logo. Any subsequent signatures will be charged a setup fee of $12.00. Signatures must be done in black ink. Set up for languages other than English may incur charges.
Q: How much text can I put on my award plaque or acrylic award?
In the text area of each award there is a suggested maximum number of lines of text that can be engraved. If you try to put too much engraving on the award it may be difficult to read. A line typically is 4-6 words. Non-plaque awards are less, 2-3 words per line. There are no additional charges for engraving.
Q: Do you ship outside the United States?
Yes we do, however if you want to ship outside the U.S. or Canada you must contact us first. Any duties are the responsibility of the customer.
Q: What are your shipping methods?
Standard shipping is free on all U.S. orders, including Alaska and Hawaii. You only pay for shipping if you choose a faster option (Ground, 3-Day, 2-Day or Overnight) at checkout. APO/FPO addresses have an additional $10 charge. See our shipping policy for details.
Q: Will I be charged for redelivery of my order?
Charges will apply to orders requiring reshipment due to incorrect delivery information by the customer. If you provide an incorrect shipping address and our shipper corrects and delivers the package(s) you will be charged an additional $10.
Q: Do you accept purchase orders?
Yes. We accept purchase orders from businesses, schools, government agencies and other organizations. Email your PO to service@awards2you.com. Approved accounts can be invoiced with Net 30 terms. See Ordering for Your Organization for details on terms, tax-exempt orders and W-9s.
Q: Is Internet shopping safe?
Yes. Our checkout is hosted and secured by Shopify, which encrypts your payment information.
Q: What if I make a mistake on my custom award plaque or acrylic award order?
Engraving mistakes are checked for accuracy against customer supplied text and signed proofs. If we cause an error, we apologize and replace your items at our expense. Customer errors are replaced as quickly as possible and billed again with a courtesy discount. Expedited shipping methods are available at customers expense.
Q: Can I change my order after receiving confirmation?
All sales submitted online enter our system and are sometimes processed immediately. Therefore, any changes may be charged a fee for work done. Please confirm order quantities and engraving before placing orders. Cancelled orders may result in production time charges.
Q: If an item is damaged or defective, what's your policy?
We ask that you inspect your order upon arrival, if there is any damage note it with the carrier immediately. If you notice a defect notify us immediately. We will do everything possible to correct the situation to your satisfaction. Since our products are made to your specific requirements they cannot be returned except for the above reasons.
Q: What if I have more questions?
E-mail us through our contact form or at service@awards2you.com, or call 855-477-4736. Please include an order number if known.