Shipping policy

SHIPPING POLICY
Awards2You, LLC

FREE SHIPPING
Standard shipping is free on all orders shipped within the United States, including Alaska and Hawaii, no matter how you pay. You are only charged for shipping if you choose a faster shipping option at checkout.

PROCESSING AND TURNAROUND TIME
- Proofs are emailed within 1 business day of receiving your order. Proofs are free and can be requested on your order form. Requesting a proof adds at least one day to production time.
- Most items are produced and shipped within 2-3 business days after you give final approval of your proof.
- If we do not hear back after two proof attempts, we may produce the award(s) as submitted.
- Delivery times and dates are estimates only. They can vary because of proof delays, poor-quality logo files, order size, backorders, payment delays and shipping delays beyond our control.

CARRIERS AND TRANSIT TIMES
- We ship with UPS, FedEx and the U.S. Postal Service.
- Faster shipping options include UPS or FedEx Ground, 3-Day, 2-Day and Overnight.
- Transit time is counted in business days after your order ships. The day it ships, Saturdays and Sundays are not counted as transit days. UPS and FedEx Ground transit times from our facility in Logan, Utah are shown on the Time-in-Transit map on our Shipping Information page.

SHIPPING COSTS
- Standard shipping to any U.S. address: FREE.
- Faster shipping (Ground, 3-Day, 2-Day, Overnight): rates are based on your order's weight and destination and are shown at checkout.
- APO/FPO addresses: an additional $10 charge is added to your order.

NEED IT SOONER?
If you need your order quickly, choose 3-Day, 2-Day or Overnight shipping at checkout. Faster shipping only shortens transit time. It does not shorten production time. If you have a deadline, please call us before ordering.

WHERE WE SHIP
We ship throughout the United States. We also ship to Canada. If you want to ship outside the U.S. or Canada, please contact us before ordering. International shipping rates are shown at checkout. International customers are responsible for any duties.

TRACKING
When your order ships, we will send you an email with the shipping details.

DAMAGED OR LOST PACKAGES
- Please inspect your order when it is delivered. Any damage must be reported at the time of delivery. Note it with the carrier and contact us right away. We will do everything possible to correct the situation to your satisfaction. If we cannot make your order right, you may return it for full credit of your purchase.
- If your package is lost, please report it to the shipping carrier. All packages are insured.
- Because our products are made to your specifications, they cannot be returned for other reasons.

ADDRESS ERRORS
Please check your shipping address carefully. Orders that must be reshipped because the customer gave incorrect delivery information will be charged. If the carrier corrects and delivers a package with an incorrect address, an additional $10 will be charged.
If you need expedited reshipment of a replacement for an error you made, you will pay the expedited shipping cost.

CONTACT US
Awards2You, LLC
110 West 1200 South, Logan, UT 84321
Email: service@awards2you.com
Phone: 855-477-4736
Please include your order number if you have one.